Service Advisor
Location: Bristol
Salary: £30,000–£38,000 Basic (Dependent on Experience)
Job Type: Full Time | Permanent
The Role
An exciting opportunity has arisen for an experienced Service Advisor to join a busy and professional automotive dealership in Bristol. This customer-facing role is ideal for an individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.
As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless service experience from vehicle check-in through to completion of repairs and servicing.
Key Responsibilities
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Greet customers and manage service bookings.
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Accurately identify customer requirements and vehicle concerns.
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Liaise with technicians and workshop staff regarding vehicle progress.
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Provide customers with updates and obtain authorisation for additional work.
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Prepare estimates, invoices, and service documentation.
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Promote additional products and services where appropriate.
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Ensure all work is completed to agreed timescales and customer expectations.
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Handle customer queries and resolve issues professionally.
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Maintain accurate records using the dealer management system.
Candidate Requirements
Essential
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Previous experience as a Service Advisor within the automotive industry.
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Excellent communication and customer service skills.
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Strong organisational and administrative abilities.
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Ability to work effectively under pressure in a busy environment.
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Good IT and system skills.
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Full UK driving licence.
Desirable
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Main dealer experience.
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Knowledge of Kerridge, Pinnacle, Keyloop, or similar DMS systems.
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Experience working to customer satisfaction and performance targets.
What's on Offer
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£30,000–£38,000 basic salary depending on experience.
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Performance-related bonus opportunities.
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Company pension scheme.
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Manufacturer and ongoing professional training.
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Career progression opportunities.
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Supportive and friendly working environment
