The Role:
As an Operations Assistant, you will play a key role in supporting the smooth delivery of our security services, assisting with scheduling, administration, client communication and operational coordination. This is an excellent opportunity for someone who thrives in a fast-paced environment and is looking to build a career within the security industry.
Key Responsibilities
-
Support the Operations team with daily administrative duties
-
Assist with scheduling officers, mobile patrols and shift coverage
-
Liaise with clients, staff and subcontractors professionally and efficiently
-
Monitor and respond to emails, telephone calls and operational enquiries
-
Prepare and issue reports, incident logs and client documentation
-
Support with staff onboarding, compliance checks and record keeping
-
Assist in maintaining accurate operational records and databases
-
Help coordinate response to client requests and support service delivery
-
Provide general office and administrative support to the management team
-
Support the wider team in ensuring service standards and client expectations are met
We are looking for someone who is:
-
Highly organised with excellent attention to detail
-
Confident communicating with clients and colleagues
-
Able to prioritise workload and work under pressure
-
Proactive, dependable and solutions-focused
-
Professional with a strong customer service mindset
-
Comfortable using Microsoft Office and office systems
-
Previous administration or operations experience preferred
-
Experience within the security sector is advantageous but not essential
What We Offer
-
Competitive salary dependent on experience (from £32,000 pa)
-
Full-time permanent position
-
Office-based role in Wakefield
-
Supportive and growing team environment
-
Opportunities for progression and development
-
A varied and fast-paced role where no two days are the same
