Main Duties and Tasks, in no particular order or preference:
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Maintain customer focus. Deal with customer enquiries and sort problems out.
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Maintain work quality and professionalism and represent the Company as it requires, at all times.
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Control costs.
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To carry out the Company’s operations administration for the Sales/Hire department.
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Be involved in the development and evolution of processes to improve administrative performance and quality of output.
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Example tasks:
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Produce Sales/Hire invoices and arrange transport and customer payments as necessary.
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Pack and arrange delivery of padlocks and shrouds.
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Liaise with customers/suppliers regarding issues with transport off or on customer site, missing accessories, broken doors, leaks etc, working to find a commercially sound resolution.
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Liaise with Depot to create/maintain sound processes for Sales jobs and releases.
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Deal with all invoice queries in collaboration with Purchase ledger.
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Assist in all administration duties required for month and year end.
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Accurately record all container stock movements and allocate to respective invoices.
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Update all Sales analysis and stock spreadsheets where necessary.
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For all areas of responsibility ensure all goods and services, from wherever and however supplied, are delivered professionally to the satisfaction of customers.
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Carry out any other duties if capable, as requested.
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Undertake required training.
Required skills and experience:
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Confident in all Microsoft packages and other Departmental software.
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Confidence in speaking to customers and suppliers on the phone.
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Accurate data entry and adherence to processes.
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Drive processes through but constantly seeking opportunities to improve them.
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Communication Skills
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Build and Maintaining customer and supplier relationships
Experience in a transport or plant hire environment would be preferrable