Income & Allocations Assistant
£26,492
Southend
Permanent
Full-Time
We are looking for an Income and Allocations Assistant to provide essential administrative support to our Income & Allocations team. You will mainly have telephone contact with our customers; however, there will be some face-to-face contact within the office. You will also work closely with the Tenancies, Customer Ambassadors and Built Environment teams to ensure excellent customer service.
What you'll be doing
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Assist Income Officers with monitoring Universal Credit verifications, former tenant and car parking rent accounts.
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Assist the team and wider directorate with administrative duties which will include arranging customer homes visits, confirmation letters, arranging meetings, recording notes and outcomes, and updating Officers.
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Give advice and support to customers and other social landlords regarding our mutual exchange cases.
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Assist the team with enquiries regarding housing applications from our customers and Local Authorities.
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Keeping our client record systems up to date.
What we are looking for
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Excellent ICT / MS Office skills.
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The ability to organise your own workload whilst juggling conflicting priorities and ensuring deadlines are met
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The ability to work as part of a team and build effective working relationships with a variety of people
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An understanding of confidentiality and the ability to deal sensitively with difficult situations.
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Previous experience in customer service and liaising with customers by phone when required.
Please note the office expectancy of this role is as follows: This role will require you in full time initially for a period of training before moving to hybrid working where the office requirement is a minimum of 2 days a week or as per business need.
Benefits
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The salary for this post will be £26,492 Per Annum.
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Learning and development opportunities
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Healthcare cash plan
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Robust employee reward and recognition programme
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Free and confidential Employee Assistance Programme
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Volunteering programme
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Competitive pension scheme
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25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
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37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment
