Are you an organised and customer-focused Sales Administrator looking for a role where you can make a real impact?
We're seeking a proactive and detail-oriented individual to become a key part of our operations team, providing outstanding support to customers and ensuring orders are processed efficiently from enquiry through to delivery.
Working closely with Sales, Production, and Logistics, you'll play a vital role in maintaining excellent customer relationships, coordinating orders, resolving queries, and helping deliver a first-class customer experience.
This is an excellent opportunity for someone who enjoys working in a fast-paced manufacturing environment and takes pride in delivering exceptional customer service.
The Role
As a Sales Administrator, you will be responsible for:
Acting as the first point of contact for customer enquiries via phone and email
Processing customer orders accurately and efficiently from receipt through to delivery
Providing customers with order updates, lead times, and delivery information
Managing order queries, returns, and account-related enquiries
Maintaining accurate customer and order information within the ERP system
Liaising with Production, Logistics, and Sales teams to ensure orders progress smoothly
Resolving customer issues in a professional and timely manner
Building strong relationships with customers and understanding their requirements
Escalating technical or warranty-related queries to specialist teams when required
Supporting continuous improvements within customer service and order processing activities
What We're Looking For
Previous experience in a Sales Administrator, Customer Service, Sales Support, Order Processing, Customer Support, or Account Administration role
Strong communication skills with a professional and friendly approach
Excellent organisational skills and attention to detail
Experience managing multiple tasks and priorities effectively
Confident using ERP, MRP, CRM, or order management systems
A proactive and solutions-focused mindset
Ability to work collaboratively with internal departments
Experience within manufacturing, engineering, automotive, or technical product environments would be advantageous
What's in it for You?
Opportunity to join a successful and growing manufacturing business
Supportive and collaborative team environment
Varied role with exposure across sales, operations, production, and logistics
Long-term career development opportunities
Stability of a permanent position within an innovative engineering-led organisation
Apply Now
If you're an organised and customer-focused administrator who enjoys building relationships, coordinating orders, and delivering excellent service, we'd love to hear from you.
Due to the volume of applications we receive, unfortunately we are not able to respond to every application personally, therefore, if you have not heard back from us within 5 working days please assume your application has been unsuccessful. To see our other available vacancies please visit our website
INDENG
