Location: One Canada Square, London
Department: Case Progression
Job Type: Full time
Contract Type: Fixed Term Contract
Salary: £31,045
Hours: 34.75
Benefits: Competitive
Role Purpose
To provide administrative support in relation to the preparation of fitness to practise investigation, illegal practise and events heard by the Fitness to Practise Committee.
To proactively support the work of the Casework and Resolutions Directorate and to participate in the development and maintenance of administrative systems within the teams according to its aims and objectives.
The General Optical Council registers around 35,000 optometrists, dispensing opticians, optical business and optical students and has four core functions:
Setting standards for optical education and training, performance and conduct.
Approving qualifications leading to registration.
Maintaining a register of individuals who are qualified and fit to practise, train or carry on business as optometrists and dispensing opticians.
Investigating and acting where registrants' fitness to practise, train or carry on business is impaired.
Fitness to Practise are responsible for investigating and acting where a registrant's fitness to practise may be impaired.
The administrator may be assigned to either the case progression or hearings team and will undertake a varied and interesting, although sometimes repetitive, role in supporting our officers, managers, lawyers and department heads to ensure the smooth running of our fitness to practise function.
A core part of the support provided to the hearings team will involve undertaking quality control checks on all pre- and post-hearing tasks in order to ensure that we maintain the integrity of the register.
Core Responsibilities
Case Progression
Manage the distribution of incoming post, including the scanning of correspondence and records. Maintain departmental filing, including entering/retrieving information from databases to a high standard of accuracy.
Prepare bundles for stakeholders, including redacting sensitive information where necessary.
Manage compliance with conditions imposed on registrants following a fitness to practise decision (interim and substantive).
Hearings
Conduct quality assurance checks on all pre- and post-hearing tasks to ensure events run smoothly and actions have been completed within set KPIs.
Regularly review outcomes on CRM, the Register and the GOC website following the conclusion of an event or the appeal period.
Quality assure hearing determinations in a timely manner to ensure that the appropriate rules have been followed, and by ensuring that the website version has been redacted where appropriate within the set KPI.
General
Manage the fitness to practise and/or hearings inboxes (as required) and act as the first point of contact for all telephone queries within the department, actioning queries as necessary.
Provide administrative support to the casework and resolutions team, including the drafting of letters and making/receiving telephone calls.
Communicate with relevant customers and stakeholders to provide or obtain information about our functions and procedures.
Actively participate in training and development events within the directorate, and keep own skills and knowledge up to date.
Provide other equivalent administrative support to the directorate and to the organisation, as directed, including scheduling support and processing invoices.
Essential Skills/Experience/Qualifications
A high standard of literacy and numeracy.
Good Microsoft Office skills including Word and Excel.
Excellent organisational skills with a high attention to detail.
Proactive attitude with good problem-solving skills.
A team player and able to work well with peers and senior team members.
Prior administrative or customer service experience would be desirable but is not essential.
Staff are currently working remotely due to the pandemic. The organisation is in the process of planning for the return to the GOC offices; however, due to the nature of this role there will be an expectation of some office working.
Closing date for applications is 09 September 2026, 11:59pm. Please note we reserve the right to close the role early depending on the number of applications.
Please note that your application will only be considered if it includes both a CV and a cover letter. The cover letter should be no longer than 2 A4 pages and must demonstrate how you meet the essential criteria of this role
