Client Contact Team Member
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Our dedicated Client Contact Centre is currently looking to recruit a Client Contact Team Member to be based in our Nottingham office. You'll be someone who has a desire and passion for customer service, who is confident in handling enquiries and calls from client, ensuring a high-quality client experience, delivering on conversion rates and supporting the development and performance of the wider department.
This is an exciting opportunity for someone to apply their skills and knowledge in a fast paced yet supportive team environment. As the first point of contact with our clients, it's important that you are confident on the telephone and have strong communication skills.
Why join Lawfront and Nelsons?
Nelsons is one of the largest and fastest growing law firms in the East Midlands with experts in Leicester, Derby and Nottingham.
In 2023, Nelsons became part of Lawfront, a national group of leading regional law firms dedicated to delivering comprehensive legal support to individuals and businesses nationwide.
Committed to strategic growth, Lawfront is aiming to build a group in the top 10 of UK regional law firms. As part of this group, you will be able to benefit from working locally for a well-respected leading law firm whilst accessing the scale, investment resources, expertise and professional development opportunities of a national organisation.
We look to empower our clients, give them a voice, fight for them, help them seek justice and steer them through complex legal issues they face. The desire to push ourselves forwards to better serve our clients has been a constant throughout our evolution.
With a defined vision and plan for growth, we have created a culture of working together to achieve and are looking to recruit people with ambition, drive and a can-do attitude to be part of our journey.
The successful candidate can expect a competitive package and benefits that you’d expect from a leading regional law firm which is part of a group of national scale.
To provide frontline support in handling client enquiries and administrative tasks, ensuring a smooth and professional client experience. This role also involves managing the qualification and coordination of new business opportunities, mentoring junior team members, and contributing to continuous process improvement.
Key Responsibilities:
Client Engagement & Enquiry Handling:
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Handle incoming client enquiries via phone, email, and web forms.
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Qualify leads, provide information about services, and schedule appointments with legal teams.
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Ensure a professional, empathetic, and efficient client experience at every touchpoint.
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Maintain accurate records in the CRM system and ensure timely follow-up.
Collaboration & Communication:
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Liaise with legal teams to ensure smooth handovers and consistent client journeys.
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Share insights and feedback from frontline interactions to inform service improvements.
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Contribute to team meetings, training sessions, and strategic planning.
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Skills & Experience Required:
Background:
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1–3 years’ experience in a client-facing or business development role, ideally within professional services or legal environments.
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Strong communication and interpersonal skills, with a client-first mindset.
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Excellent organisational skills and attention to detail.
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Proficiency in Microsoft Office and CRM systems.
Desirable Attributes:
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Experience in a legal or regulated environment.
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Familiarity with legal practice management systems (e.g., LEAP, Clio, or similar).
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A proactive, solutions-focused approach and a passion for delivering excellent service.
As part of this role, you’ll be given all the tools to succeed and can expect dedicated training, professional support and a host of benefits.
The Extras:
To mention a few of the benefits on offer:
25 days’ annual leave plus bank holidays and holiday purchase
Healthcare cash plan
Travel benefits
Pension
Well-being programme
Discounts on selected legal service
Hybrid Working
If this sounds like you, then please click below to apply and one of our team will be in touch
