Marks Consulting Partners are currently looking for a Housing Assistant to work with one of our Housing Association clients in London.
What the Job Will be doing
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Acting as the first point of contact for residents, responding to housing enquiries via telephone, email and face-to-face.
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Supporting Housing Officers and Housing Managers with the day-to-day management of tenancies and properties.
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Maintaining accurate tenancy, resident and property records on housing management systems.
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Processing tenancy changes including assignments, successions, mutual exchanges and changes in household circumstances.
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Supporting tenancy sign-ups, welcome visits and preparing tenancy documentation.
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Raising repairs, monitoring outstanding works and liaising with contractors, residents and internal teams.
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Assisting residents with enquiries relating to rent, repairs, anti-social behaviour, estate services and tenancy management.
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Supporting rent account enquiries and referring residents to specialist support services where appropriate.
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Preparing letters, notices, reports and other housing management correspondence.
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Arranging appointments, property inspections, meetings and home visits for the housing team.
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Supporting the management of complaints and ensuring residents receive timely updates.
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Monitoring shared inboxes and ensuring enquiries are allocated and progressed within service standards.
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Working with colleagues and partner agencies to support vulnerable residents and promote tenancy sustainment.
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Providing general administrative support to ensure an efficient and customer-focused housing service.
What You Will Need
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Previous experience working in Housing, Property Management, Customer Services or a similar resident-facing role.
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Good understanding of social housing and tenancy management services.
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Excellent customer service and communication skills.
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Experience dealing with sensitive, complex or challenging enquiries.
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Strong organisational skills with the ability to manage competing priorities.
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Good written communication skills and attention to detail.
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Experience using housing management systems and Microsoft Office.
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Ability to work collaboratively with colleagues, contractors and external agencies.
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A proactive, organised and solution-focused approach.
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Understanding of safeguarding, equality, confidentiality and data protection.
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Experience working for a Housing Association, Local Authority or Housing Company.
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Knowledge of tenancy management, rent accounts, repairs and anti-social behaviour processes
