The *Call Center Agent* reports to our Call Center Team Lead and is responsible for handling inbound and outbound calls with our prospective customers, always taking a friendly, professional and ethical approach. The Call Center Agent will follow a script to determine the potential customer’s need for our products and services, while building excitement and urgency to partner with Window Nation.
*Core Role Responsibilities*
* Handle a high volume of inbound and outbound calls, setting appointments for our sales team
* Exercise judgment and make timely decisions to promote smooth workflow
* Overcome customer objections to maximize the quality and quantity of sales appointments
* Manage appointments for the sales team including rescheduling, and cancelations
* Adhere to a proven script to set customer sales appointments
* Make decisions on lead eligibility by qualifying lead requirements
* Enter data in our system with the highest level of accuracy
*Basic Qualifications*
* High School Diploma, GED, or equivalent
* 1+ years in a food service or customer service-oriented field
*Preferred Qualifications*
* Proficiency in Microsoft Office
* Experience with MS Dynamics
* Proven ability to be successful in a fast paced, dynamic environment
* 1+ years of telemarketing experience
* Availability between 8:00 AM to 8:30 PM and on weekends
Job Type: Full-time
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* On-the-job training
* Paid time off
* Referral program
* Vision insurance
Experience level:
* 1 year
Shift:
* 8 hour shift
* Day shift
* Evening shift
Weekly day range:
* Monday to Friday
* Rotating weekends
Work setting:
* Call center