We are seeking a friendly, organized, and customer-focused Front Desk Representative to join our dental office team. As the first point of contact for our patients, the Front Desk Representative plays a crucial role in ensuring a positive and welcoming experience for all visitors. This position requires excellent communication skills, a professional demeanor, and the ability to multitask effectively in a fast-paced environment. The ideal candidate will have prior experience in a front desk or customer service role, preferably in a dental or medical setting.
*Locations:*
*All Family Dental and Braces 2050 Larkin Ave Suite 100, Elgin, IL 60123 *
*All Family Dental and Braces 795 Summit Elgin, IL 60120*
*Responsibilities:*
* Patient Reception and Greeting
* Collect payments for services rendered and ensure accurate record-keeping of financial transactions.
* Warmly welcome patients and visitors as they arrive at the office.
* Register new patients, gather necessary information, and ensure all required forms are completed accurately.
* Verify and update patient demographics, insurance information, and medical history in the practice management system.
Appointment Scheduling and Management:
* Efficiently schedule appointments for patients in Open Dental, taking into account their preferences and the availability of dental providers.
* Manage the appointment schedule in Open Dental to optimize patient flow and minimize downtime.
* Send appointment reminders via phone calls, emails, or text messages to reduce no-shows and cancellations.
Telephone and Email Communication:
* Handle incoming phone calls, address patient inquiries, and direct calls to the appropriate staff members.
* Proactively make outbound calls to schedule patient visits.
* Respond to emails and online inquiries promptly and professionally.
* Provide accurate and helpful information about dental services, insurance coverage, and office policies.
Billing and Insurance Processing:
* Collaborate with the billing department to process insurance claims and coordinate payments.
* Assist patients with understanding their insurance coverage and financial responsibilities.
Office Administration:
* Maintain the cleanliness and organization of the reception area.
* Order office supplies and ensure the front desk area is adequately stocked.
* Assist with general administrative tasks, such as filing, data entry, and managing patient records.
Patient Relations:
* Address patient concerns or complaints with empathy and professionalism.
* Demonstrate a caring and supportive attitude to help patients feel at ease during their visit.
* Foster a positive and welcoming atmosphere to encourage patient loyalty and referrals.
Other Duties as Assigned.
*Requirements:*
* High school diploma or equivalent; additional education or certifications in dental assisting or office administration is a plus.
* Proven experience as a front desk representative, a customer service role, or hospitality position.
* Familiarity with dental terminology, procedures, and insurance processing is preferred.
* Proficient computer skills and experience with dental practice management software, preferably with Open Dental.
* Excellent communication and interpersonal abilities to interact with patients, colleagues, and third-party partners effectively.
* Strong organizational skills and attention to detail to manage appointment schedules, paperwork, and patient records accurately.
* Ability to remain composed under pressure and handle multiple tasks simultaneously.
* A professional and friendly demeanor with a commitment to exceptional customer service.
*The UDP Way *
Starting with a single office a decade ago, two dentists founded and pursued the simple purpose of providing high-quality, affordable dental care for children and families. Today, with 24 offices and more on the way, our mission continues to provide high-quality, accessible, and comprehensive dental care throughout the communities we serve. At United Dental Partners, you will work with a diverse and highly talented team, and joining means you join a seamless network colleagues who work together to deliver great dental experiences.
Check out UnitedDentalPartners.com to learn more about what it is like to be part of UDP.
#UDP123
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 10 hour shift
* 8 hour shift
Experience:
* Dental office experience: 1 year (Required)
* Open Dental software: 1 year (Preferred)
Language:
* Spanish (Required)
Work Location: In person
