As a Bilingual Call Center Representative at TrueAccord, you have the opportunity to play a critical part in the lives of customers you serve through their financial recovery. We empower you to provide empathetically driven service and solutions to your customers every day. You will play a pivotal role in realizing our mission to take negative experiences out of debt collection forever. Join us in our dynamic call center and be a part of the solution!
Pay:
Total compensation is $21/hour
Opportunity to earn monthly performance bonuses
Current Available Full-Time Shift:
M-F 10:30am to 7:00pm with an 8am to 12pm shift every other Saturday.
Office Location (this is an in-office role):
16011 College Blvd Suite 130, Lenexa, KS 66219.
Benefits We Offer:
*** Full medical, dental, and vision
*** 401k through Charles Schwab
*** Monthly performance bonuses
*** 20 days of PTO, 9 paid holidays
*** Short + long-term disability, life insurance options
*** Family-friendly maternity and paternity leave
*** A fun office environment, complete with snacks, coffee, and even movie streaming!
*** Ergonomic seating and new under-desk treadmills
*** Career Ladders Program for internal growth and promotions
*** Raffles
*** Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
*** PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
*** Paid time off to do volunteer work in your community
What You'll Do:
Provide exceptional customer service.
Guide and motivate customers through the collections process.
Manage a variety of communication channels (email, inbound calls, chat, and making outbound calls) to work with consumers and establish payment solutions for debt collection and account resolution.
Meet key performance indicators as outlined by management.
Meet expected quality and compliance standards.
What We're Looking For:
Professional-level fluency in English and Spanish
High school diploma or GED required.
Professional communication and interpersonal skills.
Call Center experience preferred.
Attention to detail and critical thinking.
Skilled in problem-solving, negotiating, and resolving conflicts.
Commitment to providing best in class customer service.
Prioritize multiple tasks to ensure successful completion of each debt collection attempt.
Ability to work in fast-paced and changing environment.
