Looking for Call Center Representatives!
We are currently hiring for a fulltime position in Port Saint Lucie, FL. In this role, agents will be managing inbound calls for an Electric Company, processing payments, and transferring services as requested.
Our ideal candidate is someone who has strong customer service skills and loves to help customers! Please see the details below - we look forward to speaking with you!
Job Title: Call Center Agent
Start Date: June 24th
Pay Rate: $15/hour (Paid Weekly!)
Schedule Availability:
Please see shift availability below - Agents must available to work a shift during these hours:
2:30pm to 2:00am
Must be flexible to work weekends.
Mandatory 6-week training at the start of the opportunity
Training hours are Monday through Friday, 8:00 AM to 5:00 PM
Agents will not be allowed to miss time within the training period (first 6 weeks)
Job Description/Responsibilities:
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Meet personal/customer service team targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Maintain confidentiality of all customer and Company records, account numbers, or any other verbal or recorded transactions as required through compliance
Key Competencies:
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Excellent interpersonal, organization, presentation and communication skills
Requirements:
Minimum 1 year of Call Center experience
Excellent customer service skills and ability to build relationships with customers
Ability to remain calm and professional under pressure
Good organizational and time management skills
Must be computer literate and able to navigate on-line portals
Ability to type 25 WPM
High School diploma and background check required
#CORP #ZR
