*Company Background*
Our client is a premier distributor and seller of stone fabrication supplies, equipment, and tools. They have several retail locations throughout the United States where they provide quality products and services for the stone, tiling, and decorative concrete markets.
*The Position*
The Customer Service Representative is responsible for providing in-store service and support to both internal and external customers.
Primary responsibilities include:
* Respond to customer inquiries and support new customer onboarding initiatives.
* Provide additional support on inside and field sales projects as well as marketing-related campaigns.
* Handle requests via phone, web inquiries, email, and/or fax, maintaining SLA and response time for phone and email queues.
* Collaborate with the warehouse to problem-solve short shipments, replacements, tracking, and other special projects as needed.
*Qualifications and Candidate Background*
The ideal candidate will have:
* 2+ years of customer service experience with a background in order entry.
* Experience with ERP and/or CRM applications (SAP, P21, Salesforce, MS Dynamics).
* Excellent verbal and written communication skills (multi-lingual is a plus).
*Location*
This is a full-time position based in Nashville, TN and offers a Monday to Friday schedule from 7:00 am to 4:00 pm CT in-office/in-store, with no weekends or night shifts.
DISCLAIMER: While we appreciate and review all applications, we are only able to respond to qualified applicants. Thank you for your understanding.
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Expected hours: 40 per week
Experience level:
* 2 years
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Application Question(s):
* What ERP or CRM systems do you have experience using?
* Are you available to report into the Nashville retail location 5 days/week with given schedule (7:00 am - 4:00 pm CT)?
* Are you comfortable lifting heavy objects on occasion (approx. 35lb+)?
Experience:
* Customer service: 1 year (Required)
Ability to Commute:
* Nashville, TN (Required)
Work Location: In person
