Optometric Technicians work in conjunction with the doctors to perform activities involving patient care, pre-testing, post-exam duties, FDT testing and maintain the doctor's appointment schedule in a manner that delivers a professional, pleasurable patient experience.
Duties & Responsibilities
Performs preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, etc.
Perform verbal interview with patient prior to visit with OD to determine medical issues and reasons for their visit for communication to OD prior to appointment
Assists ODs to care for patients in a timely, effective manner, as closely to appointed schedule as possible
Instruct patients on medical care as prescribed by the doctor's treatment plan and schedules follow up appointments as needed
Discusses Lasik with patients and identifies patients interested in Lasik by reviewing patient information forms
Schedules referral appointments with Ophthalmologists, Crown Diagnostic, Laser Center and completes appropriate paperwork
Records and maintains patient records / files in compliance with company, federal, and state policies (HIPAA)
Respond to patient's telephone inquiries regarding medication, treatment, problems referring to the OD as necessary
Identifies candidates for FDT testing per company standards of care
Completes proper coding of procedures for payment collection
Participates in Practice meetings / projects as requested
Ensures that maximum OD utilization occurs thru pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager's outreach, etc. (in an office without a PCC)
Calls all no shows or cancelled patients to reschedule appointments (in an office without a PCC)
Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory
Performs end of day responsibilities to include opti-schedule wrap-up, end of day checklist, etc.
Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the Practice and / or across the organization
Performs other duties within the Practice as requested and as time allows
Requirements:
High School or GED qualification
Entry level PC skills to include MC Office, Windows, and Word Processing
Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual
Excellent verbal and written communication skills to effectively and professionally collaborate with co-workers and patients
Preferred Qualifications:
Experience evaluating patients for eye exams and dispensing eye exam medication
Familiarity with medical terms associated with eye treatment
Experience maintaining patients' records / files per HIPAA regulations
Physical Demands
This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
Req Benefits: Benefits: 401(k) with Match, Medical/Dental/Life/STD/LTD, Vision Service Plan, Employee Vision Discount, Program HSA/FSA, PTO, Paid Holidays *Benefits applicable to Full Time Employment only*
