Job Summary:
Van Drivers coordinate order selection, order packing and shipment, providing the store team with timely information as needed. Load / unload van deliveries as directed, perform returns as per standards. Van Driver will deliver marine equipment and accessories to our wholesale customers on a multi-stop, time sensitive route. You will be operating a light duty vehicle, delivering product, and insuring great Customer service.
We are Boaters serving Boaters with a mission of Boaters Serving Boaters! Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer. West Marine is a Drug Free Workplace and Equal Opportunity Employer.
Duties/Responsibilities:
Deliver excellent customer experience with every interaction
Execute pick, pack, and ship to meet SLAs (service level agreement) for product fulfillment
Use proper methods for pulling and moving product to shipping processing location
Process customer returns with in SLAs
Identify and escalate any bottlenecks impeding fulfillment to the Manager
Drive responsibly to represent the company and brand
Load vehicle to support routing sequence
Utilize routing apps and schedule to deliver product in an efficient and timely manner
Provide quality delivery practices for location and condition of product to customer
Interact with customers during deliveries and inform them of upcoming events
Ask if there is anything else they need
Make other product deliveries as needed by store
Keep vehicles neat, clean, and organized
Vehicles should be clean and operating safely report any issues, damage or malfunctions to your Manager
Keep vehicles properly fueled and stored
Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
Perform other job-related duties as assigned
Required Skills/Abilities:
Excellent verbal communication skills
Excellent active listening skills
Excellent sales and customer service skills
Extensive knowledge of the merchandise sold
Ability to anticipate customers needs
Ability to recommend merchandise to customers
Ability to operate or to quickly learn the store's point-of-sale system
Must maintain a valid drivers license and satisfactory driving record
Education and Experience:
High school diploma or equivalent preferred
Previous boating and/or retail experience preferred
Physical Requirements:
Prolonged periods of standing and walking throughout the retail space
Prolonged periods of sitting while driving
Must be able to lift up to 50 pounds to shoulder height unassisted.
To review many of the benefits West Marine offers its Crew Members, please visit our benefits page at www.embbenefits.com/wm-home/ .
Brand: West Marine
Address: 276 Falmouth Road Hyannis, MA - 02601
Property Description: 609 - WMP Hub in STR 1269
Property Number: 00609
