The Cooper’s Hawk Server ensures a positive and memorable Guest experience through efficient and friendly team-based service, while educating our guests on Cooper’s Hawk menu items, wines and our Wine Club. The Server helps grow our Wine Club community by educating our guests on the program and inviting them to join.
What You’ll Get
Incredible Discounts:
50% Dining and Carryout
40% Retail Wine
20% Retail and Private Events
Monthly Complimentary Wine Tasting for Two
Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
Company Matching 401(k) Retirement Savings Plan
Flexible Savings Accounts- Health and Dependent Care
Highly Competitive Pay plus Team Member Incentives & Rewards
Pay Access before Pay Day
Flexible Schedules
Paid Time Off
Access to Team Member Relief Program
Employee Assistance Program, providing mental health, legal and financial counseling.
“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
Employee Referral Bonus Program
Complimentary Team Member Shift Meals and Uniform
Wine and Culinary Education
Career Growth Flight Plan
Milestones Recognition Program
What You’ll Do
Greet all guests with hospitality; engage and answer questions about food, wine, and facilities in a friendly, helpful manner
Maintain full knowledge of Cooper’s Hawk food, drink, wine menus and steps of service
Actively educate Guests on the Cooper’s Hawk Wine Club and its offerings and rewards and invite them to participate in the Club with the goal of expanding our membership base.
Actively communicate with Bartenders, Hosts and Food Runners to ensure we are delivering a memorable Guest experience
Maintain an awareness of, and have a basic understanding of, the Host and Service Assistant positions and support when needed
Pick up and deliver food orders to the table in a timely manner
Serve alcoholic beverages in an appropriate manner consistent with company standards and legal guidelines
Maintain awareness and basic knowledge of Tasting Room functions and retail products as well as how tastings are conducted, their cost, and the wines featured on the current monthly tasting
Maintain a safe, sanitary, organized, and stocked work area
Handle cash and utilize the MICROS system according to company standards
Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing
Perform other duties as assigned
What You’ll Need
Must represent Cooper’s Hawk Values
Must be at least 21 years of age
A minimum of 6 months of server experience required
Experience in a full-service, upscale casual restaurant or an equivalent service environment preferred
Must be comfortable actively educating our guests on the Wine Club membership program and inviting them to join.
A hospitality-focused individual with a passion & knowledge for guest service, food and wine
An individual who thrives in a team-based environment
Experience using Micros or similar POS systems
Must be able to read, write and understand English
Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
Ability to work flexible shifts and schedules, inclusive of weekends and some holidays
Ability to stand and walk up to 10 hours per shift
Ability to lift and carry up to 40 pounds
Ability to perform essential functions to Cooper’s Hawk standards and with reasonable accommodation
Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.
Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.
About Us
Cooper's Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!
