Company Overview:
About the Role:
Job Summary:
The Pharmacy Fulfillment Technician (PFT) is responsible for adhering to state and federal regulations in the performance of pharmacy-related data entry and patient registration activities. This position is responsible for the resolution of third-party rejects and responding to high-volume customer inquiries, working under direct supervision. This position follows standard operating procedures and performs duties in accordance with SelectRx policies and procedures. The Pharmacy Fulfillment Technician is also responsible for using pharmacy systems to obtain patient and drug information and running automated machinery required to pre-sort and package medications in support of the fulfillment site production process.
Supervisory Responsibilities:
This position has no direct supervisory responsibilities.
Essential Duties and Responsibilities:
Processes new patient registration by entering data into the Pioneer system
Handles patient prescription requests within HIPAA guidelines and enter refill orders for processing
Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes)
Resolves all data entry-related exceptions
Runs automated machinery, sort medications, and transition inventory through different workflow stages with a focus on quality control
Counts and fills prescriptions, affix labels, pack, and ship
Cleans and helps maintain machinery and keep the work area orderly
Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements
Provides assistance to Pharmacists by identifying and communicating issues to senior-level staff as appropriate
Performs duties and responsibilities according to the philosophy and standards of SelectRx including conveying courtesy, respect, enthusiasm and positive attitudes in work situations with clients, peers and visitors
Maintains client and associate confidentiality.
Responsible for understanding all the applicable policies and procedures of the department necessary to perform essential job functions as well as the employee handbook.
The position may be requested to perform job-related tasks other than those stated in this description as directed by the Pharmacist-in-Charge
Adheres to SelectRx’s prescription data entry procedures and guidelines
Performs other related duties as assigned
Skills/Abilities:
Basic level PC skills including:
Start and shut down computer
Use mouse to point and click
Start, close and switch between programs
Save files
Print documents
Access information online
Touch typing
Formatting documents
Intermediate level keyboarding typing skills, at least 35 words per minute
High degree of interpersonal, communication and organizational skills
Proficiency in reading, writing and speaking is required
Education and Experience:
Preferred to have a least 1-year experience in retail pharmacy, fulfillment or call center environment as a Pharmacy Technician
High school diploma or equivalent
Must maintain an active Pharmacy Technician Certification
Certificates/Licenses/Registration
Indiana Pharmacy Technician license or willing to obtain through the Technician in Training program
Financial Responsibilities (budget revenue)
This position has (no) budget responsibility, authority and/or level of control.
Physical Requirements:
Prolonged periods of standing and sitting throughout shift
Ability to pull, push, lift and carry items weighing up to 40 pounds
Ability and willingness to perform tasks which include pushing, pulling, grasping and lifting with or without reasonable accommodation
Position may occasional require extended evening hours as job duties demand
Required to work weekend shift when needed
SelectQuote Core Values:
Service: We create positive customer experiences.
Entrepreneurship: We create innovate & take risks.
Leadership: We build & invest in high-performing teams.
Empowerment: We embrace a changing environment.
Courage: We challenge the status quo & drive continuous improvement.
Teamwork: We help support & celebrate each other.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
