Our Vision
A world where no resource is wasted.
Our Mission
To ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively.
Our Values
We are loyal, resilient, trustworthy, creative, competent, and engaged.
Summary
The Customer Service Associate is responsible for delivering superior customer service in a friendly, professional and considerate manner. The Customer Service Associate will possess the ability to communicate effectively and provide a positive experience for our customers. They will maintain the appearance of the BottleDrop Redemption Center and surrounding area to meet company standards. The Customer Service Associate must be dependable with punctual attendance.
Primary Duties & Responsibilities
Adhere to OSHA Safety Standards and OBRC policies including but not limited to Personal Protective Equipment and Lock Out Tag Out
Maintain the appearance of the facility inside and outside including sweeping, mopping, wiping down counters, machines, windows and doors, properly storing supplies and cleaning the break room and restrooms
Educate and introduce customers to Oregon’s Bottle Bill and the BottleDrop system
Assist BottleDrop customers with kiosk, payment slips, bags, tags, hand counts, and reverse vending machines (RVMs)
Enforce daily limits in a professional and considerate manner
Efficiently and accurately complete all data entry requirements and the processing of beverage containers
Safely operate, maintain and troubleshoot equipment and Redemption Center tools
Escalate repair issues when necessary
Other job duties as assigned
Education/Experience
High School diploma or equivalent education is required
Customer service and/or cash handling experience is preferred
Experience in a fast-paced retail environment is preferred
Requirements – Skills, Job Knowledge & Abilities
Strong verbal communication skills
Ability to work well in a team environment
Supervisory Responsibility
None
Travel
None
Working Conditions/Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The position involves sitting, walking and lifting up to 50 pounds for long periods of time throughout the day.
