The Practice Manager "PM" has accountability of all aspects of the location business operations. As a "people first" organization the PM is a champion of their team through development programs of coaching, mentoring, and performance management. Through creating memorable experiences with each patient, the PM for "keeping score" and is responsible for driving top line sales, increasing margin, controlling payroll expenses and increasing profitability to meet the company's overall business objectives. Working directly with the staff and OD partners to ensure we are providing professional eye exams and medical services needed, quality product selection, acceptance of vision insurance plans and remarkable patient service. The matching incumbent will be passionate about people, patient care and the "Acuity Way."
Duties & Responsibilities
Applies leadership, creative thinking and analytical skills to improve individual practice performance and is an expert in solving operational issues
Builds an effective team that works collaboratively to achieve results
Addresses the practice's unique strengths and challenges with objectives, strategies and plans
Establishes clear objectives for store staff, communicates expectations with clarity and sets high standards of expectations for performance
Sets the standard for a remarkable patient service and experience utilizing the Acuity Way
Identifies and selects top talent that matches AEG's values with ability to recruit for long term sustainability
Works closely with District Manager with the objective of achieving and exceeding financial plans for the practice
Learns quickly and adapts to facing new problems; works to solve for a creative solution
Relentless style to achieving results and development of others sharing best practices withing AEG platform
Versatile learner: retains an open mind when adapting to change
Marshals resources to get tasks done efficiently; can orchestrate many activities to accomplish various goals through superior service
Ensures the daily sales are reviewed identifies gaps and places solutions in place to close the gap
Reinforces the practice selling strategy and the Acuity Way
Protects the company through loss prevention
Partners with Human Resources to ensure that employees are committed to the handbook guidelines
Requirements:
Qualifications
3-5 years of professional setting background with leadership capacity
Business Degree in Hospitality, Business or related experience in management field
Excellent Verbal and Written Communication Skills
Optician Certification Preferred
Physical Demands
This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
Req Benefits: Benefits: 401(k) with Match, Medical/Dental/Life/STD/LTD, Vision Service Plan, Employee Vision Discount, Program HSA/FSA, PTO, Paid Holidays *Benefits applicable to Full Time Employment only*
