Closing Crew Member - Burger King #11462
695 S. Val Vista, Gilbert 85296
Pay varies depending on experience and position. Work Schedule is approximately 4:00pm - 11:30pm. Shift start times may vary but closers are required to stay until all closing duties have been completed for the day.
SUMMARY
The Closing Team Member position is responsible for providing exceptional guest service and support, while working closely with the Restaurant Managers and other Team Members to maintain operational standards and procedures. This position operates under the direction of the General Manager, Assistant Managers, and Shift Coordinators. This position has direct interactions with Guests and members of the field operations team. Closing team members are responsible for staying at the restaurant past closing time to thoroughly clean the restaurant and take apart equipment and clean equipment.
RESPONSIBILITIES
Greets guests with a smile, receives orders, processes payments, and responds appropriately to customer issues
Operates cash register or point of sale devices, as needed, and uses value-added suggestive-selling techniques to generate additional sales opportunities
Verifies the accuracy of guests’ orders
Prepares and packages food and drink products
Cleans kitchen area, counters, food preparation areas, and utensils including nightly closing tasks which require deep cleaning of the restaurant and equipment
Cleans dining room, restrooms and exterior grounds
Maintains health and safety standards in work areas
Unloads and stocks inventory items as needed
Performs duties at multiple workstations (e.g., front counter, Drive-Thru, prep boards, expediter, etc.)
Prompt and regular attendance on assigned shifts
Follows BURGER KING® uniform and grooming standards and policies
Works to resolve issues that may arise in the restaurant
Learns team effectiveness skills; works with others to achieve team goals
Responds to guests’ needs in a professional and polite manner
Communicates in a positive manner with customers, peers, and managers
QUALIFICATIONS:
Must be at least sixteen (16) years of age*
Willing to accomplish all restaurant tasks
Comfortable working in a fast-paced environment
Ability to interact productively with co-workers and function well in a team environment
Ability to resolve consumer issues with tact
