Customer Care Advisor
Salary up to £30,000
Altrincham (Hybrid after probation)
Do you have experience supporting customers in a busy, high-volume environment and enjoy solving queries from start to finish? Maxwell Bond is partnered with one of the UK's leading contractor payroll providers who are looking for a Customer Care Advisor to support contractors with everything from onboarding and timesheets to payroll, tax and pensions.
What you'll do as a Customer Care Advisor:
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Act as the first point of contact for contractors, supporting them throughout their journey with the business
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Handle a high volume of inbound and outbound calls, as well as email queries
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Support new contractors through the onboarding process
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Resolve queries relating to payroll, tax, pensions and timesheets
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Work closely with internal teams to resolve issues quickly and efficiently
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Deliver a high standard of customer service while meeting service levels and quality standards
Experience as a Customer Care Advisor:
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Previous experience in a telephone-based customer service.
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Excellent communication skills, both over the phone and via email
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Ability to think quickly, solve problems and work effectively under pressure
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Confidence handling challenging conversations
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Positive, team-focused attitude with a willingness to learn
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Experience within customer service, contact centres, financial services, telecoms or other high-volume environments is desirable but not essential
Benefits:
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£30,000 basic salary
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Hybrid working available after probation, with 2 days working from home
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Flexible working patterns, including the option of a 4-day working week
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Clear progression opportunities into Senior Advisor, Team Leader, Payroll, Accounts or Agency Support
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Supportive and collaborative team culture
If you're an experienced Customer Care Advisor looking for a role no two days are the same and where you can develop your career, we'd love to hear from you
