Customer Service Advisor – Milton Keynes
Location: Bletchley, Milton Keynes
Salary: £12.71 per hou
Hours: Monday–Friday 8:00-17:00 or 9:00-18:00 every other Saturday from 8:00-13:00
We’re Hiring – Customer Service Advisor
Are you an experienced customer service professional who enjoys helping customers, solving problems and working in a fast-paced environment?
We are currently recruiting for a Customer Service Advisor to join a friendly, customer-focused team based in Bletchley, Milton Keynes.
About the Role
As a Customer Service Advisor, you will be responsible for providing excellent customer support and ensuring enquiries and issues are dealt with quickly and professionally.
Your duties will include:
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Responding to customer enquiries via phone, email and ticketing systems
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Handling and resolving customer issues and complaints
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Managing customer orders, queries, returns and repairs
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Assisting with parcel tracking and delivery enquiries
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Providing a high standard of customer service at all times
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Working with internal teams to resolve customer issues
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Supporting customer feedback and helping improve products and services
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Assisting with Amazon Seller platforms and customer tickets
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Creating and maintaining customer support information where required
What We’re Looking For
The successful candidate will have:
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Previous customer service experience
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Experience using Amazon Seller platforms
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Experience handling and resolving customer tickets and enquiries
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Excellent written and verbal communication skills
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Strong problem-solving and organisational skills
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A positive, professional and customer-focused attitude
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Good attention to detail and the ability to multitask
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The confidence to handle customer complaints calmly and professionally
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Knowledge of power tools would be a great advantage
Working Hours
Monday–Friday:
• 8:00am–5:00pm or 9:00am–6:00pm
Every other Saturday:
• 8:00am–1:00pm
What’s on Offer?
Interested?
If you have the customer service experience we're looking for and are ready for your next opportunity, we'd love to hear from you
