We’re currently recruiting for an Administrator to join a busy Service team on a temporary basis.
This is a varied administrative and coordination role, supporting engineers, customers and the wider Service function to ensure jobs are scheduled efficiently and customers receive a high level of service.
Key Responsibilities
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Schedule field-based engineers and Service Partners using a CRM system.
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Coordinate parts, deliveries, transport and relevant paperwork.
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Respond to customer enquiries by phone and email.
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Manage the Service inbox, raising and updating service cases.
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Liaise with internal teams to resolve scheduling and resourcing issues.
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Support service projects and individual customer jobs.
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Prepare relevant documentation, including risk assessments and method statements.
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Help the team achieve departmental KPIs and maintain excellent customer service.
About You
We’re looking for someone who is:
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Highly organised with strong administrative skills.
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Customer-focused with excellent communication skills.
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Confident using Microsoft Office and able to learn new systems quickly.
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Accurate and detail oriented.
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Comfortable managing multiple priorities in a busy environment.
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Proactive, reliable and able to work independently as well as part of a team.
This is an excellent opportunity for an organised administrator who enjoys a fast-paced, customer-focused environment and is confident coordinating multiple tasks at once. So, if you are looking for a new challenge, then please apply now. However, if you do not hear back from us within 48hrs, kindly assume you have been unsuccessful. (agy)
