Anderson Knight is recruiting a Complaints Resolution Handler on behalf of a leading organisation in the financial services sector.
This role is ideal for someone who has at least 1 year of end-to-end complaint handling experience in a regulated environment and is confident managing cases from initial contact through to final resolution.
Location: Glasgow (Hybrid)
Salary: £27,500
Hours: Monday–Friday, covering the hours of 8am-8pm on rotation and 1 weekend in every 8, the shifts will be discussed on interview.
Key Responsibilities
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Manage a caseload of complaints from start to finish, ensuring fair, timely and accurate outcomes.
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Communicate clearly and professionally with customers and internal stakeholders.
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Log and document all cases in line with regulatory and internal standards.
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Gather information from relevant departments to support resolution.
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Keep customers updated throughout the process and deliver a positive and supportive experience.
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Identify themes or trends that may support service or process improvements.
What We’re Looking For
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Minimum 1 year of end-to-end complaints experience (essential).
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Experience working within a regulated environment (financial services or similar).
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Strong written and verbal communication skills.
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Ability to manage sensitive or complex cases with empathy and professionalism.
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Proactive, organised and confident in working independently and as part of a team.
Benefits
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33 days holiday (including public holidays)
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Additional birthday leave
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Discretionary bonus scheme
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Up to 20% pension contribution
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Private medical insurance & eyecare support
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Hybrid working available following probation
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Opportunities for career development
To apply, please send your CV in confidence
