Job Title: Receptionist
Location: Saffron House, Easton Street, High Wycombe, Bucks, HP11 1NH
Hours: 37.5 hours per week – Monday – Friday 9.00am – 5.00pm
Employer: Oxford Health NHS Foundation Trust
Role type: Temporary for 3 months with possibility of becoming permanent
Job Summary
To provide a professional, effective, and efficient Reception and as required/requested administrative support to the Centre. To be the first point of contact, to welcome patients, parents/carers, visitors, and members of the public to the Centre, as well as staff from other NHS trusts and external contractors, and to respond to all queries. Directing patients to relevant departments as required
Role Details
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To behave in a courteous and professional manner when greeting patients in reception.
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Undertake any general administrative and reception work commensurate with banding - this list is not exhaustive.
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Ensure that consulting rooms and reception area is kept tidy and adequately prepared at the start and end of the day.
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Ensure patient confidentiality is always maintained.
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Ensure patients in the waiting room are kept up to date with relevant information e.g. delays in clinician arriving/departments at lunch if patients arrive early.
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Escalating concerns regarding patients to a member of the relevant clinical team in a timely fashion e.g. a patient becoming agitated or with increased anxiety.
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Deal with queries from patients, visitors, members of the public and staff (trust, other NHS trusts, and other external agencies) face to face, by phone and email – signpost to appropriate department for clinical/further information.
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Operate the switchboard, relay calls to the relevant department. Take messages where necessary and relay to correct department, either verbally or by email. Ensure given information to all callers is correct and to those that need directing, to other departments, outside of the health centre. Retrieve voicemail messages
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from the main switchboard and deal with, as necessary. To answer incoming telephone calls and respond in a timely manner.
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Prepare internal and external mail daily, ready for collection by DHL courier. Sort incoming mail and distribute as required. Sign for medication deliveries and inform relevant department, receipt medication delivery and keep secure until collection.
This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.
You’ll learn the following whilst working at the trust:
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An in depth understanding of the roles and responsibilities involved in working within the NHS
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Knowledge of the systems used, to effectively complete your role to the highest standard at all times
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A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
You’ll have the following skills/experience:
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Reception experience
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Excellent telephone manner
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NHS experience (desirable)
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Reliable and organised paying attention to detail, with excellent interpersonal skills
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Customer service experience
As a member of NHS Professionals, you have fantastic benefits:
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Competitive pay rates- work this week, get paid next week
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Essential support when you need it- 24/7 365 days- call us anytime
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Multi locational- work across neighbouring Trusts
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Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
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Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
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Training and development opportunities- Keep up with the essentials and more
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Build holiday allowance for every shift you work- your work life balance is important to us
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Stakeholder pension scheme available- a flexible future for you and yours
Who are NHS Professionals?
We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
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