Customer Service Advisor
Bedford Area. MK43
£14.00 per hour
Temp to Perm after 12 weeks
The Role:
As a Customer Service Advisor, you will play a vital role in delivering excellent service to customers across multiple channels including phone, email, live chat, and social media.
Key Responsibilities:
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Deliver first-class service and support to customers, ensuring all interactions are handled professionally and effectively.
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Manage inbound calls, emails, live chats, and social media queries.
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Provide accurate information and solutions, reassuring customers and resolving issues quickly.
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Work collaboratively with the wider team to maintain excellent service standards.
What We’re Looking For:
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Excellent communication skills – both written and verbal.
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A proactive and customer-first attitude, with the ability to remain calm under pressure.
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Previous customer service experience (not essential, but desirable).
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Comfortable working in a fast-paced, target-driven environment.
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Strong problem-solving skills and ability to adapt to customer needs.
Hours of Work:
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Monday to Friday: 9am – 8pm
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Saturday & Sunday: 9am – 6pm
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Rotational shifts including some late shifts: 11am – 8pm
Benefits:
