Job Title: Customer Service Administrator
Location: Redhill (Hybrid Working – 2 days from home)
Salary: Up to £32,000
Summary
This is an excellent opportunity for a proactive and customer-focused Customer Service Administrator to join a busy supply chain and customer operations team.
The successful candidate will play a key role in delivering excellent customer service by processing orders accurately, resolving customer queries efficiently and supporting the smooth day-to-day operation of the order fulfilment process. This role requires excellent attention to detail, strong organisational skills and the ability to build positive relationships with both customers and internal stakeholders.
Main Responsibilities
Customer Service & Order Management
Process customer orders accurately and within agreed timescales
Coordinate orders with third-party logistics providers
Manage order amendments and maintain accurate system records
Process clearance, destruction and downgrade orders
Coordinate customer sample requests
Arrange special deliveries, courier bookings and stock uplifts
Ensure customer orders are despatched and invoiced promptly
Operational Support
Complete month-end administration activities
Process purchase orders and stock receipts
Liaise with manufacturing and distribution sites regarding deliveries
Maintain accurate operational records and documentation
Customer & Stakeholder Management
Build strong relationships with customers
Act as the first point of contact for customer enquiries
Resolve customer issues in a timely and professional manner
Liaise with internal departments regarding product issues and customer requirements
Continuous Improvement
Identify opportunities to improve customer service processes
Support continuous improvement initiatives across the business
Communicate service and supply issues to relevant stakeholders
Work collaboratively with planning and operations teams to minimise waste and improve efficiency
Other Duties
Provide support during busy periods and holiday cover
Participate in a bank holiday rota where required
Undertake any other duties appropriate to the role
Essential Skills & Experience
Previous experience in a customer service, customer operations or supply chain administration role
Excellent customer service and communication skills
Strong attention to detail with high levels of accuracy
Good numerical and analytical ability
Strong organisational and time management skills
Ability to prioritise workload and meet deadlines
Proficient in Microsoft Office (Excel, Word and Outlook)
Excellent problem-solving skills
Ability to build positive working relationships across multiple teams
Proactive approach with a continuous improvement mindset
Salary & Benefits
(Use the same section style as the Finance Assistant JD.)
Competitive salary
Annual bonus
Pension
Private Medical Insurance
Life Assurance
Income Protection
26 days annual leave
Hybrid working
Flexi-time
