Business Support Administrator - Families (Records & Business Support)
Location: City Archives, Wolverhampton
Hours: 37 hours per week (Monday-Friday, 9:00am-5:00pm)
Contract: Up to 4 months initially, with potential for extension subject to service requirements
Working Pattern: Office-based (non-hybrid)
About the Role
We are looking for a highly organised and detail-focused Business Support Administrator to join the Families Directorate, based at the City Archives. This is an excellent opportunity for someone who thrives in a structured environment and takes pride in maintaining accurate records and delivering high-quality administrative support.
Working as part of the Business Support team, you will play a vital role in ensuring that sensitive records and information are accurately catalogued, maintained, and accessible when needed. You will support a range of administrative, financial, and records management functions while helping services operate efficiently and effectively.
This role is primarily office-based due to the nature of the work, which involves the management, organisation, and cataloguing of physical and electronic records held within the City Archives.
Key Responsibilities
Catalogue, organise, and maintain records and files in accordance with agreed procedures and retention schedules.
Ensure information is accurately recorded, indexed, and easily retrievable.
Handle sensitive and confidential information in line with GDPR, data protection legislation, and Council policies.
Support the maintenance of electronic and physical filing systems.
Input, update, and validate data across a range of databases and document management systems.
Provide administrative support to the Families Directorate and wider Business Support Units.
Respond to enquiries from colleagues, partner agencies, and members of the public in a professional and customer-focused manner.
Assist with the preparation of meetings, reports, presentations, correspondence, and documentation.
Support financial administration processes, including monitoring records and reconciling information where required.
Manage incoming and outgoing post, scanning activities, and shared mailboxes.
Contribute to service improvement initiatives and ensure all work is completed within agreed timescales.What We're Looking For
We are seeking an individual with exceptional organisational skills and a commitment to maintaining the highest standards of accuracy and professionalism.
Essential Skills and Attributes
✅ Attention to Detail - Able to accurately record, categorise and manage information with a high degree of precision.
✅ Confidentiality and Integrity - Experienced in handling sensitive information responsibly and maintaining strict confidentiality.
✅ Organisation Skills - Capable of managing large volumes of records and prioritising workloads effectively.
✅ Accuracy - Consistently produces high-quality work with minimal errors.
✅ Records Management Knowledge - Understanding of filing systems, document control processes, records retention, and information management principles.
✅ Reliability and Accountability - Takes ownership of tasks and follows established procedures consistently.
✅ IT Competence - Confident using Microsoft Office applications, databases, and electronic document management systems.
✅ Professionalism - Demonstrates a positive, respectful, and professional approach at all times.
✅ Communication Skills - Strong verbal and written communication skills with the ability to work collaboratively with colleagues and stakeholders.
✅ Patience and Persistence - Able to work methodically through large volumes of records while maintaining accuracy and attention to detail.
Why Join Us?
This role offers the opportunity to contribute to an important service supporting children, families, and the wider community. You'll join a supportive team environment where your organisational expertise and commitment to excellence will make a real difference.
The City of Wolverhampton Council is committed to equal opportunities, continuous professional development, and Corporate Parenting responsibilities, ensuring the best possible outcomes for children and young people in our care.
If you are detail-oriented, highly organised, and passionate about maintaining accurate records and delivering excellent administrative support, we'd love to hear from you
