About the Role
My client is seeking a friendly and professional Customer Service Advisor to join a great team. This is a fantastic opportunity for someone with strong administrative skills who is confident speaking with customers over the phone and has previous experience within housing, property management, student accommodation, or a similar environment.
You will be the first point of contact for residents and customers, providing excellent service while ensuring all enquiries are handled efficiently and professionally.
Key Responsibilities
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Respond to customer enquiries via phone, email, and face-to-face interactions.
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Provide excellent customer service and resolve issues promptly.
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Maintain accurate records and update internal systems.
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Handle administrative tasks including data entry, filing, and correspondence.
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Liaise with internal departments and external stakeholders where required.
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Manage complaints and escalate issues appropriately.
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Support residents and customers throughout their tenancy or accommodation journey.
Requirements
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Previous experience in a Customer Service Advisor or similar role.
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Strong administrative and organisational skills.
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Comfortable and confident speaking on the phone.
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Experience working within housing, residential property, lettings, or student accommodation.
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Excellent communication and interpersonal skills.
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Ability to multitask and work in a fast-paced environment.
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Good IT skills, including Microsoft Office
