Customer Account Administrator
Location: Office‑based / Hybrid options available depending on client Employment Type: Permanent, Full‑Time
Competitive salary based on experience
Are you an organised, detail‑driven administrator with a passion for delivering exceptional customer service? We’re supporting a well‑established organisation in their search for a Customer Account Administrator to join their busy Sales team.
This role is perfect for someone who thrives in a fast‑paced environment, enjoys building strong working relationships, and takes pride in keeping operations running smoothly.
About the Role
As a Customer Account Administrator, you’ll play a key part in supporting customer accounts. You’ll act as the link between customers and internal departments, ensuring orders, stock information, and queries are handled accurately and efficiently. Your work will directly support ongoing customer relationships and the successful delivery of products.
Key Responsibilities
Process customer orders accurately and efficiently
Monitor stock levels, identify shortfalls, and liaise with customer merchandisers
Respond promptly to customer telephone and email enquiries
Act as the communication link between customers and internal teams
Support new product launches through customer liaison
Prepare re‑buy requests, re‑work orders, labelling tasks, and non‑reorderable product requests
Maintain product data, update pricing, and set up new products in Microsoft Navision
Book in customer deliveries and ensure accurate documentation
Work closely with Account Managers to support the smooth running of major accounts
Monitor special orders and own‑brand stock levels
Record and analyse customer sales data to support future planning
Resolve delivery, invoicing, POD and pricing queries
Liaise with internal departments to resolve customer service issues, including returns
Maintain spreadsheets and administrative records
General administration duties as required
Skills & Experience Required
Strong working knowledge of Microsoft Office 365, especially Excel
Experience in a customer service or administrative role is beneficial
Knowledge of Microsoft Navision Dynamics is advantageous (training provided)
Excellent numeracy and literacy skills
Outstanding organisational ability and be able to prioritise, multitask and meet deadlines
A proactive, forward‑thinking approach with strong problem‑solving skills
Self‑motivated, positive attitude, and keen to develop professionally
This is a full time office role based close to the M40 in Banbury. Free parking.
The salary for this role will be dependent on previous experience.
If this role is of interest to you, why wait… APPLY NOW
