An exciting opportunity is available for an enthusiastic individual to join an IT Support company as an Information Communication Technician (ICT) Level 3 Apprentice. This role based in the West Midlands, is ideal for someone passionate about IT, eager to develop technical skills, and ready to support the digital operations of a growing business.
Duties
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Provide first-line technical support to staff and end-users, resolving issues related to hardware, software, and network systems
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Install, configure, and maintain IT equipment, including computers, mobile devices, and printers
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Support the management and deployment of operating systems and application software
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Monitor and maintain network infrastructure, including Wi-Fi, LAN, and telephony systems
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Assist with cyber security tasks and participating in IT security awareness initiatives
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Handle data backup and recovery procedures
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Create and update technical documentation and user guides
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Deliver excellent customer service both in-person and remotely
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Collaborate with IT colleagues and other departments to solve problems and improve services
CANDIDATE REQUIREMENTS
