Our client is seeking a proactive and customer-focused Customer Service Advisor to join their growing team. This is a fantastic opportunity for an experienced customer service professional who enjoys taking ownership of customer enquiries, solving problems, and working collaboratively across multiple departments to ensure outstanding service delivery.
As a key member of the Customer Service team, you will be responsible for managing customer interactions from initial contact through to resolution, ensuring every customer receives a professional, friendly and efficient service. You will need to have access to your own vehicle due to the location.
As a Customer Service Advisor, your key responsibilities will include:
- Delivering exceptional customer service via telephone, email and online chat
- Processing customer orders, returns, credits and associated data accurately
- Managing customer enquiries from first contact through to resolution
- Resolving complaints professionally and efficiently
- Monitoring back orders and recommending suitable alternatives where appropriate
- Liaising with internal departments including Purchasing, Operations and Sales to resolve stock and delivery issues
- Working closely with suppliers and courier partners to resolve transport and delivery queries
- Identifying opportunities to improve customer experience and internal processes
Requirements:
- Previous experience within a customer service, sales support or similar role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and the ability to remain calm under pressure
- Experience working with ERP or CRM systems such as Business Central, SAP, Sage or similar (advantageous)
- Excellent organisational skills with strong attention to detail
- The ability to prioritise workloads and manage multiple tasks effectively
- A proactive and self-motivated approach to work
- A genuine passion for delivering outstanding customer service
- Have your own vehicle due to the location
Benefits, Salary & Hours:
- £26,222.44 per annum
- Full-time permanent position based in Hailsham, Monday to Friday 8:30am to 5pm
- Ongoing training and career development opportunities
- 25 days annual leave + bank holidays + closed over Christmas
- Staff discount
- Free onsite parking
- Company pension
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy
