Call Centre Advisor / Customer Service Advisor
Location: Near Coalville, Leicestershire
Job Type: Full-time
Salary: Competitive, dependent on experience
About the Role
We are looking for enthusiastic and customer-focused Call Centre Advisors to join our growing team. As the first point of contact for our customers, you will play a key role in delivering outstanding service, resolving enquiries efficiently, and ensuring every customer receives a positive experience.
This is an excellent opportunity for someone with strong communication skills who enjoys working in a fast-paced environment.
Key Responsibilities
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Handle inbound and outbound customer calls professionally and efficiently.
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Respond to customer enquiries via telephone and email.
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Resolve customer issues at the first point of contact wherever possible.
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Accurately update customer records using internal systems.
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Process customer requests and follow company procedures.
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Escalate complex queries to the appropriate department when required.
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Meet individual and team performance targets.
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Deliver excellent customer service on every interaction.
Essential Skills & Experience
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Previous experience in a call centre or customer service environment is preferred but not essential.
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Excellent verbal and written communication skills.
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Strong listening and problem-solving abilities.
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Good IT skills and confidence using multiple computer systems.
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Ability to remain calm and professional under pressure.
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Strong attention to detail and organisational skills.
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Positive attitude and willingness to learn.
Desirable Skills
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Experience using CRM or customer management systems.
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Sales, retention or complaint handling experience.
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Experience working to KPIs or service level agreements.
How to Apply
If you enjoy helping customers and thrive in a busy, team-focused environment, we'd love to hear from you. Please send your CV together with a brief covering email outlining your experience and suitability for the role
