Our client, a well-established and growing Accident Management company, is looking for a Customer Service Advisor to join their friendly and supportive team.
If you have experience in customer service, a contact centre, administration or a busy office environment, this could be the perfect opportunity. Full training is provided, so previous claims experience is not required.
As a Customer Service Advisor, you'll support customers following road traffic accidents, guiding them through the process, arranging replacement vehicles and keeping them updated every step of the way.
The Role
As a Customer Service Advisor, you'll manage customer cases from first contact through to completion, delivering excellent customer service while ensuring every case is handled efficiently.
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Handle inbound customer calls and enquiries.
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Manage customer cases from start to finish.
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Arrange suitable replacement vehicles.
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Liaise with repair garages, external organisations and other stakeholders.
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Keep customers updated throughout the process.
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Maintain accurate records using internal systems.
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Prioritise multiple cases while meeting service standards.
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Work closely with colleagues to deliver an excellent customer experience.
About You
We're looking for someone who enjoys helping people, communicates confidently and thrives in a fast-paced environment.
You'll ideally have:
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At least 2 years' experience in customer service, contact centres, administration or another office-based role.
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Excellent communication and customer service skills.
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Strong organisation and attention to detail.
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Good IT skills and confidence using computer systems.
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The ability to manage multiple tasks and work as part of a team.
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A positive attitude and willingness to learn.
Whether you're currently working as a Customer Service Advisor, Customer Support Advisor, Contact Centre Advisor, Administrator or Case Coordinator, we'd love to hear from you. If you're looking to build a long-term career, this Customer Service Advisor - Claims opportunity offers excellent training and genuine career development.
What's on Offer?
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Salary of £28,089.10 per annum
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Monthly team bonus
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Contributory pension scheme
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Full training and ongoing development
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Friendly and supportive working environment
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Excellent location close to public transport, shops, cafés and the seafront
If you're ready for your next challenge, apply today to become a Customer Service Advisor and join a growing business where your customer service skills will make a real difference
