Our client, a well-established and expanding Accident Management company, is looking for a Claims Handler to join their friendly and high-performing team.
This is an excellent opportunity to build a long-term career with a successful organisation that specialises in providing replacement vehicles following road traffic accidents. You'll play a key role in supporting clients through the claims process, delivering outstanding service from first notification through to arranging a suitable replacement vehicle.
Whether you already have claims experience or come from a strong telephone-based customer service background, full training and ongoing support will be provided.
The Role
As a Claims Handler, you'll manage claims from first notification through to completion, ensuring every client receives a professional, efficient and empathetic service.
Key Responsibilities:
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Handle inbound customer calls and enquiries.
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Manage new claims from first notification through to completion.
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Arrange suitable replacement vehicles.
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Liaise with repair garages and external organisations.
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Work with Taxi Licensing Authorities where required.
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Keep clients updated throughout the claims process and maintain accurate case records.
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Work closely with colleagues to ensure service levels are achieved and cases are progressed efficiently.
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Deliver excellent customer service at every stage of the claim.
About You
The successful candidate will have:
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At least 2 years' experience in a telephone-based customer service or claims handling role.
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Excellent communication and interpersonal skills.
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Strong attention to detail.
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Excellent organisational and time management skills.
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The ability to manage multiple cases effectively.
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Good administration and IT skills.
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A positive, proactive approach and willingness to learn.
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The ability to work independently while contributing to a collaborative team.
What's on Offer?
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Salary of £28,089.10 per annum
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Monthly team bonus
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Contributory pension scheme
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Full training and ongoing development
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Friendly and supportive working environment
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Excellent location close to public transport, shops, cafés and the seafront
If you're looking for your next opportunity with a growing and reputable business where you can make a real difference to clients every day, we'd love to hear from you. Apply today to find out more
