Position:Citrix Customer Success Engineer
Job Description:About UsJoin Arrow Enterprise Computing Solutions, a leading innovator in the technology sector, dedicated to providing cutting-edge solutions and fostering a dynamic work culture. Our mission is to drive growth and innovation through strategic partnerships and exceptional talent.
Role SummaryAs a Citrix Customer Success Engineer you will be responsible for technical relationships with parters and customers managing and expanding existing sales and winning new Logo sales with clients.
Key ResponsibilitiesClient Engagement & Relationship Management:
- Act as the primary technical point of contact for key strategic clients, fostering deep relationships and trust to ensure long-term business growth.
- Proactively manage and grow existing accounts, identifying opportunities to expand the use of Citrix solutions.
- Develop a thorough understanding of each client's business objectives, needs, and technical challenges.
- Collaborate closely with partners and clients to implement tailored strategies that leverage the full Citrix portfolio.
- Ensure high levels of client satisfaction by consistently delivering value and providing proactive support throughout the client lifecycle.
Portfolio Adoption & Solution Delivery:
- Drive the adoption of Citrix solutions, ensuring clients fully realize the value of the products.
- Work with clients to identify gaps in their IT capabilities and propose solutions that align with their long-term business goals.
- Collaborate with technical teams and partners to deliver solution demonstrations, workshops, and proof-of-concepts (POCs) to showcase the capabilities Citrix solutions.
- You will collaborate with the SE team in the technical relationship with Citrix
- Assisting the internal product team in promoting IT solutions and providing technical support to business partners
- Advising business partners on selecting appropriate solutions for end customers through various communication channels, including email, phone, virtual meetings, and on-site visits
- Educating business partners and end customers about products and technologies, often through webinars, workshops, or conferences
- Supporting business partners and their end customers during solution testing (Proof of Concept) and implementations at end customer sites.
Sales Growth & Revenue Retention:
- Contribute to sales to meet and exceed new logo revenue, retention and growth sales targets by successful promoting and wining the technical aspects of cusrmoer and partner sales.
- Identify technical and solution risks to accounts and work proactively to mitigate client churn, securing long-term solutions.
- Participate in quarterly business reviews (QBRs) with clients, providing insights on the performance of solutions and offering recommendations for optimization.
Collaboration & Internal Alignment:
- Work closely with internal teams, including sales, engineering, customer success, and technical support, to ensure client needs are met.
- Act as a client advocate within Arrow and Citrix, providing feedback to product management and development teams to drive product improvements.
- Collaborate with marketing and sales leadership to develop targeted campaigns and initiatives that promote Citrix solutions.
Who are We Looking for:- Proven experience in technical account management, soluitions enablement or technical sales within the technology sectors.
- Strong understanding of Citrix solutions (or similar technologies) and their role in a comprehensive IT strategy.
- Experience in installing, managing and maintaining offerings such as Citrix App and Desktop virtualisation, XenServer, Endpoint management and NetScalar application delivery and security offerings
- Fluency in English
- Good communication and negotiation skills
- Self-motivated with a hardworking and proactive approach
- Effective communication with people at all levels
- Problem solving and capacity to follow through on a task to conclusion.
- Excellent relationship-building skills.
- Demonstrated ability to achieve and exceed revenue retention and growth targets.
- Willingness to travel up to 60% of the time for client meetings and events
- Ability to work independently, prioritize effectively, and manage territory-level responsibilities.
- Fluency in English.
- UK Based.
Preferred:
- Experience with strategic sales initiatives and marketing collaborations.
Skills and Attributes- Strong leadership and management capabilities.
- Excellent communication, negotiation, and influencing skills.
- Ability to connect, enthuse, and mobilize others.
- Deep understanding of vendor strategies and ability to evangelize vendor propositions.
Benefits- Competitive salary and performance-based bonuses.
- Comprehensive benefits package including health insurance, pension contributions, and paid time off - 25 days per year.
- Company car or Car Allowance
- Opportunities for career advancement and professional development.
- A dynamic, inclusive work environment with a focus on innovation and collaboration.
Join UsIf you are a strategic thinker with a passion for sales and innovation, we invite you to apply for the this position and be part of our dynamic team driving growth and success at Arrow.
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Location:UK-United Kingdom - Remote
Time Type:Full time
Job Category:Sales
