KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT's mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.
Reporting to the Field IT Manager Europe, you will take full local responsibility for all IT systems and services at the Jena site.
You act as the single point of contact for local IT, ensuring stable operations, hands‑on support, and strong alignment between the local business and global IT organization.
Key Responsibilities
Local IT Ownership
- Take end‑to‑end responsibility for the availability, stability, and performance of all local IT systems.
- Maintain a stable IT infrastructure that supports local engineering and business operations.
Local Liaison & Coordination
- Act as the local interface between:
- Local business stakeholders
- International IT teams
- External outsourcing and service partners
- Ensure effective communication and alignment between local needs and corporate IT standards.
Hands‑on IT Support
- Provide on‑site, practical IT support for issues that cannot be resolved remotely.
- Support end users in following company IT support and escalation processes.
International & Local IT Projects
- Participate in international IT projects.
- Act as Project Manager or local project lead for site‑specific (Germany/Jena) IT initiatives.
IT Service Management
- Handle incident, request, and problem management according to ITIL practices.
- Support major incident coordination and ensure timely communication and resolution using ServiceNow.
Travel
- Perform occasional business travel as required.
Education & Experience
- Bachelor's or Master's degree in Information Technology (or equivalent).
- 3–5 years of experience in a similar role within an international IT environment.
- Experience supporting an international engineering organization (hardware and/or software development environments).
Technical Experience
Hands‑on experience with corporate IT environments, including:
- End‑user computing (e.g. Windows, macOS, software deployment, office productivity tools)
- Networking fundamentals (LAN/WAN, remote access, firewalls, wireless networks)
- Infrastructure fundamentals (virtualized environments, storage, backup and recovery)
- Mobile Device Management (MDM)
- Basic understanding of on‑site IT / data center environments
Service Management
- Experience working with ITIL‑based service processes (incl. major incident management)
- Familiarity with enterprise ITSM tools (e.g. ServiceNow)
Personal & Communication Skills
- Ability to work independently and take local ownership
- Organized and proactive, with a hands‑on mindset combined with the ability to operate at a site‑wide level
- Strong communication and collaboration skills in an international environment
- Comfortable acting as the local IT authority
Language Skills
- Fluent English (spoken and written)
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
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