Customer Services Representative
Manchester
Salary: £28,000 + Benefits
I'm currently recruiting for a Customer Services Representative to join a premium office environment in the heart of Manchester. This is an excellent opportunity for someone with a background in customer service, hospitality, reception or office administration who enjoys working with people and delivering a first-class customer experience.
If you're looking for a varied role where no two days are the same and you can genuinely make an impact, I'd love to hear from you.
The Role As the face of the business, you'll be responsible for ensuring customers and visitors receive an exceptional experience from the moment they arrive. You'll also support the smooth day-to-day running of a busy business centre, working closely with colleagues to provide outstanding service.
Key Responsibilities
Welcoming customers and visitors, providing a professional front-of-house service
Managing reception duties and a busy switchboard
Preparing meeting rooms and ensuring facilities are maintained to a high standard
Supporting customer move-ins, move-outs and office set-ups
Completing general administration, filing and reporting
Carrying out daily building and housekeeping checks
Ordering office supplies and maintaining communal areas
Assisting with conference room bookings and AV equipment
Supporting basic IT and telephony set-ups for customers
Helping with centre tours and identifying opportunities to promote services where appropriate.About You We're looking for someone who is friendly, organised and passionate about delivering excellent customer service.
You'll ideally have:
Previous experience in customer service, reception, hospitality or office administration
Excellent communication and interpersonal skills
A professional and confident telephone manner
Strong organisational skills with the ability to multitask
Good IT skills, including Microsoft Office
A positive, proactive attitude and willingness to learn
The confidence to build relationships with customers and colleagues at all levels.What's on Offer?
Salary of £28,000
Monday to Friday working hours
Excellent training and development
A varied, customer-facing role
Supportive team environment
Genuine opportunities to develop your careerIf you're looking for your next customer service opportunity in Manchester and enjoy working in a professional, fast-paced environment, apply today or get in touch for a confidential chat
