Travel Systems Assistant
£34,418 per annum - Grade 5
Leeds / Hybrid Full time - 37 hours per week
Closing date - Sunday 12 July 2026 at 23:55
Please note that the Combined Authority will consider requests for part-time working and/or job share.
We currently have a vacancy for a Travel Systems Assistant to join our Travel Systems Team.
The Travel System Team manages and updates the Your Next Bus Real Time Passenger Information (RTI) system for the Combined Authority, as well as supporting the system across the greater Yorkshire region. The team is an integral part of ensuring that passengers have accurate and timely information on street, via web pages and at bus stations, to help facilitate their travel throughout West Yorkshire and the greater Yorkshire region.
The work supports RTI outputs which include on-street displays, bus station displays, third party apps and web site pages. This is done for the seven major bus service changes per annum, plus ad-hoc and seasonal variations/ event service changes to fixed deadlines. We also work to other regions' service change dates.
Wider teams within the Combined Authority rely on this role for responding to customer queries and the delivery of large-scale projects, from on-street displays to bus station refurbishment projects.
Our Offer
· Work your way – From flexible and agile working options, including a generous flexi-time scheme to help you balance your personal life and career.
· Time to recharge – Enjoy 28 days of annual leave (with increases based on length of service), plus all Bank Holidays.
· Free greener travel across West Yorkshire – Cover your commute sustainably with unlimited free bus and rail travel using the MCard (Zones 1–5).
· Secure your future – Benefit from a highly competitive Local Government Pension Scheme.
· Investing in you – Take advantage of supported professional development, regular training, and up to 3 paid volunteering days per year.
· Grow with us – Incremental salary progression for most roles and annual cost of living increases.
· Family first – We offer enhanced parental and bereavement leave, plus other family-friendly policies to support you when it matters most.
· Your wellbeing, our priority – Access 24/7 free confidential counselling services and the Headspace app for you and up to 5 family or friends.
· Modern workspace in a prime location – Work in bright, contemporary offices just a 2-minute walk from Leeds Train Station, fully equipped with the latest tech.
The Role
Reporting into the Travel Systems Manager your key responsibilities will include:
· Manage the operation and maintenance of the RTI system covering the whole of Yorkshire (West Yorkshire Mayoral Combined Authority, South Yorkshire Mayoral Combined Authority, City of York, North Yorkshire, Hull City, East Yorkshire and beyond).
· Liaise internally with various teams on the support and maintenance of RTI elements, such as on-street displays and bus stations.
Please review the Role Profile for more information about the responsibilities. About You
You will have the following key skills, attributes, education and experience:
· Knowledge of bus operations terms and procedures.
· Experience of prioritising, effectively planning and delivering projects, recognising the importance and urgency of tasks to achieve delivery targets.
· Educated to A-level or equivalent relevant education/ experience.
· Practical experience of successfully performing in a similar role.
· Ability to investigate, interpret and analyse information efficiently and accurately.
To Apply
If this sounds like your next role, please complete the application form on our website and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form.
Further Information
The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage.
Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met. Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases on an annual basis
