About us
Rabot Energy is an independent provider of dynamic electricity tariffs with 100% green electricity. With our innovative purchasing strategies, we ensure both ecological sustainability and cost optimization in home energy management. By passing on the exchange purchase prices to our customers, we can reduce their electricity bills by an average of 35%. Owners of electric vehicles and smart meters can particularly benefit from our dynamic electricity tariff, as they can automatically charge their vehicles at home when the exchange electricity prices are particularly low. In our Rabot Energy app, charging preferences can be easily set and the current exchange electricity prices can be tracked. With our intelligent charging solutions, we are actively contributing to increasing the share of green electricity in total electricity consumption in Germany.
Our vision is to give every customer the opportunity to control their own energy consumption smartly while protecting the environment and resources. By offering smart charging and energy management, Rabot Energy is helping to actively drive the energy transition. We have already been able to convince over 100,000 customers with our idea.
Why now?
The energy market is experiencing the biggest upheaval in 50 years. We no longer manage electricity, we make it intelligent. RABOT is growing at triple-digit rates – and with our B2B business, so is the demand for excellent service.
Behind the conclusion of the contract, a separate service layer for B2B is being created – and it's yours. Today, account management, back office and service are still mixed in the same people; We want to change that. As a dedicated service interface for B2B, you ensure that inquiries are resolved quickly, cleanly and reliably - and relieve the very colleagues who are supposed to structure and optimize processes.
Your mission
You are RABOT's human voice for our B2B and tenant electricity customers – and the bridge between Customer Support and the B2B team.
You solve the majority of inquiries independently at 1st level: quickly, professionally and cleanly documented. You escalate the really complex cases to the 2nd level in a structured way – with all the information you need to solve them. You work confidently in our ticket and CRM systems and ensure that no process is left untouched.
And you think ahead: You recognize recurring requests, build standard responses and a small customer support playbook, and help reduce manual effort – through automation and self-service. This makes business excellence an integral part of your role.
Your results
We think in terms of results, not to-do lists. If you're successful, it looks like this:
Month 3 (Ramp-up)
- You handle the standard cases independently at 1st level and escalate the more complex cases cleanly to the 2nd level.
- You are proficient in our ticket system and B2B tagging.
- You actively support the first B2B service e-mail route.
Month 6 (Performance)
- Your 1st level solution rate is stable and measurable – the 2nd level is noticeably relieved.
- You have contributed to the consolidation of our service mailboxes.
- There is a documented set of standard answers and a small customer support playbook.
Month 12 (Scale)
- The 2nd level is demonstrably relieved, recurring inquiries are largely automated or covered by self-service.
- Business excellence is an integral part of your role: You actively work on process improvements and reduce manual contact effort.
Who we are looking for
- Service professional: You have several years of experience in customer support or direct customer care – whether B2B or B2C.
- Tool-proof: You work routinely with ticket systems and CRM – including clean ticket handling and structured escalation.
- Communicator: You communicate in German at negotiation level (C1), both in writing and orally, and always strike a professional tone in customer contact.
- Structure: You work in a structured and independent manner and document cleanly.
- Prioritiser: You are service- and solution-oriented, can cope with a high volume of requests and prioritise according to importance.
- Empathy & strong nerves: You respond empathetically to people and keep a cool head even under pressure.
Nice to have: Knowledge of the energy industry (switching processes, market communication, SLP/RLM, tenant electricity), experience with process documentation / continuous improvement, a basic understanding of billing/invoicing topics, written and spoken English as well as experience with AI-supported customer support and the automation of standard requests.
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