Customer Service Administrator
Location: Portsmouth - office based role
Hours: 8:30am 5:00pm Monday to Thursday, 8:30am - 2:00pm Friday
Salary: £26,000 - £28,000
A well-established organisation is seeking a proactive and detail-oriented Customer Service Administrator to join its Operations team. This role is central to delivering a seamless customer experience, supporting clients from order receipt through to post-shipment, while maintaining a consistently high standard of professionalism and service.
The Role
The Customer Service Administrator plays a key role in ensuring all customer interactions are handled efficiently and professionally, while supporting internal teams to meet operational and delivery targets.
Key Responsibilities
Maintain a professional and courteous approach in all customer communications, both internal and external
Process customer orders accurately on a daily basis, ensuring minimal errors and full compliance with company procedures
Liaise with internal teams to schedule orders in line with production capacity and ensure timely shipment
Monitor and maintain accurate customer order dates, providing timely updates where delays occur
Respond to customer queries and resolve discrepancies within 24 hours
Manage post-order enquiries in line with company processes
Prepare and manage all required export documentation ahead of shipment dates
Maintain accurate and up-to-date customer and shipping information
Manage consignment stock, including invoicing, replenishment, and stock level reviews
Produce ad hoc reports as requiredCandidate Profile
Essential Skills and Experience
Strong written and verbal communication skills
Customer-focused approach with a high level of professionalism
Good working knowledge of Microsoft Excel and Word
Strong attention to detail with basic numerical ability
Ability to work collaboratively as part of a team
Flexible and adaptable to changing business and customer requirementsDesirable
Previous experience within a customer service role in a manufacturing environment preferred but not essentialWhy Apply
This is an excellent opportunity for an organised and customer-focused individual to join a collaborative Operations team. The role offers exposure across production, logistics, and customer delivery, with the chance to make a meaningful contribution to overall service excellence.
Candidates who thrive in a fast-paced environment and are committed to delivering high-quality customer service are encouraged to apply.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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