Trainee Contact Centre Advisor – Apprenticeship
Croydon office location with hybrid working
Salary: £23,500 per annum plus Civil Service Pension
Full-Time, 18 month FTC
At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK.
Our award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension system—playing a vital role in strengthening retirement security nationwide.
We are looking for a motivated and enthusiastic individual to join our Contact Centre team as a Trainee Contact Centre Advisor within an apprenticeship.
This is an excellent opportunity to begin a career in customer service while working towards the Customer Service Practitioner Apprenticeship (Level 2). As part of this programme, you will gain hands-on experience supporting our members and developing the skills needed to deliver an excellent customer experience.
Throughout the apprenticeship, you will support the team by responding to customer enquiries across a range of channels, including telephone, email and written correspondence. You will provide clear and accurate information, ensuring customers are treated fairly, courteously and with empathy at all times. You will learn how to handle enquiries efficiently and consistently, maintain accurate records and work in line with all PPF policies, procedures and standards. This role will help you develop the confidence and capability to put customers at the heart of everything you do.
We are looking for someone who is eager to start their career or change their career and is motivated to learn and develop. You will have a positive attitude, a strong willingness to build new skills and a genuine interest in customer service. You should be reliable, professional and able to work well as part of a team, with good communication skills and a desire to provide a helpful and supportive service. No prior experience is required; just commitment, enthusiasm and a proactive approach to learning.
In return, you will gain a nationally recognised Level 2 qualification, valuable practical experience in a professional contact centre environment and ongoing support from experienced colleagues. This is a great opportunity to build a strong foundation for a long-term career.
Sound like you? Apply now.
In return for your skills, experience and commitment we’ll give you a challenging role within a business where you’ll get the support you need to develop your career.
We’ll also give you lots of opportunities for personal development and skills training.
Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras.
We are proud to be a Disability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If you require any reasonable adjustments during the recruitment process, please let us know. We are happy to discuss your needs and ensure you have the support required.
We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you’ll be welcome here.
No agencies please
Role closes: 8th July
