We are currently recruiting for Customer Service Advisor to join a busy and friendly office team based in Stoke Prior. This is a fantastic opportunity for a motivated and dependable individual looking to develop their career within a growing and forward-thinking business.The successful candidate will play a key role in supporting customers and working closely with internal departments to ensure a high level of service is maintained at all times.Key Responsibilities
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Managing daily communication with existing customers
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Responding to customer enquiries via telephone and email
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Order processing using Sage
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Processing returns and customer credits using Sage
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Working alongside the Sales Team to support customer satisfaction
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Providing efficient and professional customer support
Skills & Experience
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Excellent telephone and communication skills
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Ability to stay calm and organised in a fast-paced environment
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Strong attention to detail and time management skills
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Good working knowledge of Microsoft Office
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Previous customer service experience preferred, but not essential
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Positive attitude with a willingness to learn
Personal Qualities
We are looking for someone who thrives in a varied and busy role. The ideal candidate will be adaptable, self-motivated, and able to work both independently and as part of a team. Strong organisational skills and the ability to manage workload effectively under pressure are essential.If you are looking for a new opportunity within a successful and growing company, we would love to hear from you
Please note you need to be able to drive and have your own transport as they are not near public transport routes
