Job Title: Clinical Administrator
Department: Older Persons Community Mental Health
Duration: This is a temporary role, and it is currently due to last roughly 12 weeks
Location: Gateway House, Farrier Close, Gateway 11 Business Park, Wymondham, NR18 0WF
Working Pattern: 37.5 hours per week, Mon - Fri, 9am - 5pm
Pay Banding: Band 3 – £14.05 per hour
Trust: Norfolk and Suffolk NHS Foundation Trust
Experience Required: Diary Management and Minute Taking experience
Job Description
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Provide accurate, prompt and efficient secretarial/administrative support to the clinical multi-disciplinary team which may include spreadsheets and reports.
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Use electronic systems to input and access information as required by the clinical multi-disciplinary team.
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Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.
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Liaise with clinical team members in relation to urgent referrals or other emergencies.
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Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
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Take and process minutes for teams (across the Locality).
Communication
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Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
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Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team.
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Deal with telephone calls and general enquiries and maintain an efficient message system co-ordinating with team members.
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Liaise in a professional manner with each member of the team, providing relevant information.
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Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.
Service Development
Knowledge & Training
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Maintain own professional development portfolio and participate in appropriate training programmes and ensuring annual attendance for mandatory training
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Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.
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Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.
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Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.
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Attend and contribute to internal/external meetings relevant to the post as delegated by the line manager.
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Provide cover for other administrative staff during holidays and sickness, across the Locality.
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Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.
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Liaise with IT departments as delegated by line manager regarding problems / faults with electronic equipment etc.
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Be responsive, adaptable and flexible to working across the locality bases.
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Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality
