Resource Planner & Administrator
Location: Stevenage
Salary: £28,000 – £30,000 per annum
Hours: 37.5 hours per week, Monday to Friday, 8:30am – 5:00pm (4:00pm finish on Fridays)
About the Role
We are looking for a highly organised and customer-focused Resource Planner & Administrator to join our growing team. This is a pivotal role responsible for coordinating engineering resources, ensuring exceptional service delivery, and maintaining strong relationships with clients and colleagues.
This opportunity would suit someone who enjoys planning, problem-solving, and working in a fast-paced environment where no two days are the same.
Key Responsibilities
• Schedule and allocate engineers, including subcontractors, to reactive service calls, ensuring resources are utilised efficiently.
• Manage and action outstanding tasks relating to reactive maintenance works.
• Coordinate the delivery and dispatch of materials to support engineer attendance.
• Review and close completed jobs, ensuring all information is accurate and ready for invoicing.
• Maintain engineer timesheets and resource records, providing reports as required.
• Respond promptly and professionally to customer and colleague enquiries, resolving queries and concerns effectively.
• Build strong client relationships and provide regular updates throughout the service process.
What We're Looking For
• Previous experience in planning, scheduling, administration, customer service, or a similar coordination role.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong communication skills and a professional telephone manner.
• High attention to detail and accuracy.
• Good IT skills, including Microsoft Office applications.
Benefits
• Early finish every Friday at 4:00pm
• Auto-enrolment pension scheme
• Private healthcare (individual cover) following successful completion of probation
• Life assurance at 3x annual salary
• Profit share scheme
• Season Ticket Loan scheme (after probation)
• Subsidised on-site restaurant
• Cycle to Work scheme
• Dress Down Fridays
• Generous holiday entitlement:
Why Join Us?
This is an excellent opportunity to join a supportive and established business that values its people, offers genuine flexibility, and provides long-term career development opportunities. If you're looking for a role where you can make a real impact and be part of a collaborative team, we'd love to hear from you.
Apply today to become a Resource Planner & Administrator
