Tailored Recruitment Partners are working with an a logistics business in Bradford to recuit a Customer Service Advisor on a temporary to permanent basis.
Reporting into the Customer Service Manager your daily duties will include:
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Process and manage customer bookings accurately and efficiently.
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Act as the primary point of contact for customers, providing exceptional service and support.
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Build and maintain strong relationships with customers, partners, and key accounts.
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Manage customer enquiries, concerns, and complaints in a professional and timely manner.
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Liaise with internal departments to resolve customer issues and ensure satisfactory outcomes.
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Ensure customer requirements are consistently met while delivering a high standard of service.
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Support client retention initiatives by fostering positive customer relationships.
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Produce and maintain KPI reports and performance metrics where required.
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Assist with a variety of customer service and administrative support activities.
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Contribute to continuous service improvement and operational efficiency.
Essential Skills & Experience
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Previous customer service experience is essential; experience within the transport or logistics industry would be advantageous.
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A customer-focused approach with a genuine commitment to delivering outstanding service.
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Ability to remain positive and professional in a fast-paced environment, effectively prioritising workloads when required.
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Reliable, organised, and capable of managing multiple tasks simultaneously.
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Strong problem-solving skills with the ability to identify and implement effective solutions.
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Excellent attention to detail, accuracy, and numerical skills.
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Proficient in Microsoft Office applications, including Word, Excel, and Outlook, with the ability to quickly learn new systems and processes.
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Outstanding verbal and written communication skills, with a professional, courteous, and confident telephone manner.
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Strong interpersonal skills and the ability to build effective working relationships with customers, colleagues, and external partners.
What We Offer
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An exciting opportunity within a successful and growing organisation.
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The chance to work alongside a highly motivated and performance-driven team.
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Competitive salary and benefits package.
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Excellent opportunities for career development and progression.
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A professional, supportive, and collaborative working environment.
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The opportunity to make a meaningful impact within a dynamic and customer-focused business
