French Speaking Customer Service Administrator

CV-Library • Hove, East Sussex • 1h ago

Are you a fluent French speaker who enjoys working on the phone and delivering natural, engaging conversations? We’re looking for confident and detail-oriented individuals to join a friendly, supportive team carrying out mystery shopper calls using structured scripts and scenarios.

This is a great opportunity for someone who thrives in a focused environment and can maintain enthusiasm and accuracy across a high volume of calls. You’ll be gathering valuable insights on pricing, services, and overall customer experience while working within a collaborative office setting.

This is a 1-month temporary assignment, offering an hourly pay rate of £13.50 – £14.50 per hour, depending on experience. The hours are 5–6 hours per day, Monday to Friday, with flexible start times between 9:00 am – 10:00 am (e.g. 9:00–3:00, 9:30–3:30, 10:00–4:00). This role is based in Hove, with a start date of Monday 22nd of June.

Key Responsibilities:

Conduct a high volume of outbound mystery shopper calls, maintaining a professional and engaging approach at all times.
Deliver scripted scenarios confidently while adapting your tone to sound natural, credible, and conversational.
Accurately capture detailed information on pricing, services, and overall customer experience during each interaction.
Consistently rotate between multiple call scenarios, ensuring variety and strong attention to detail across all conversations.
Record and update data promptly and accurately within internal systems.
Review information gathered and highlight any inconsistencies or discrepancies against existing records.
Maintain a high level of focus, quality, and performance in a target-driven, repetitive calling environment.
Represent the business professionally, ensuring every interaction reflects excellent communication standards.

Essential Skills & Attributes

Fluent French speaker (essential), with good English communication skills for training and internal use.
Clear, friendly, and professional telephone manner.
Ability to remain engaging and convincing when repeating scripts.
Strong attention to detail and accuracy.
Reliable with excellent timekeeping.
Comfortable working in a supportive, office-based environment.
Positive attitude towards repetitive but important work.

Working for First Recruitment as a temporary worker is a great opportunity to experience a variety of workplaces within different industries, whilst offering flexible working hours. You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as: