We are seeking a proactive and hands on Technical Support Assistant based in Newhaven to join a growing team supporting innovative technical dispensing systems across the UK and Ireland.
This is an exciting opportunity for someone who enjoys a varied role combining technical support, customer interaction, and quality management. You will play a key part in supporting customers, resolving issues, and contributing to continuous product improvement.
Key Responsibilities - Technical Support Assistant – Newhaven
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Provide first line technical support to customers across the UK and Ireland
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Deliver product training to customers, ensuring effective use and implementation
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Investigate and resolve field based technical issues in a timely and professional manner
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Support major opportunities and key accounts alongside senior technical colleagues
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Monitor market trends, competitor activity, and product developments
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Assist with new product development and rollout through structured processes
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Manage customer complaints, including investigation, resolution, and trend analysis
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Coordinate product returns, including assessment and processing of replacements or credits
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Support operational tasks such as stock handling, goods in checks, and product inspections
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Work closely with international quality teams to identify root causes and implement improvements
About You - Technical Support Assistant – Newhaven
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Previous experience in a technical support, engineering, or product service environment
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Strong problem solving skills with a practical and solutions focused mindset
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Experience managing customer issues and working within quality processes
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Confident communicator with the ability to build strong customer relationships
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Highly organised with good project management skills
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Self motivated and eager to learn and develop
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Full UK driving licence and valid passport required
What’s on Offer - Technical Support Assistant – Newhaven
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A varied and hands on role within a supportive team
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Opportunity to work with innovative products and solutions
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Exposure to both technical and quality functions
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Career development and learning opportunities
If you are looking for a role where you can combine technical expertise with customer engagement and continuous improvement, we would love to hear from you
