Customer Support
15–18 Month Fixed-Term Contract
We're recruiting on behalf of a well-established market-leading business looking to add a Customer Support & Scheduling Coordinators to their busy frontline team.
This is a varied role combining customer service and engineer scheduling, perfect for someone who enjoys working in a fast-paced environment where no two days are the same. You'll be a key point of contact for customers while ensuring field engineers are scheduled efficiently to deliver an excellent service.
What's On Offer
What You'll Be Doing
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Handling customer enquiries via phone and email.
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Providing first-line support and resolving customer issues where possible.
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Building strong customer relationships and delivering outstanding service.
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Coordinating engineer diaries, appointments, and workloads.
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Prioritising urgent callouts and planned maintenance visits.
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Liaising with engineers, customers, suppliers, and internal teams.
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Keeping accurate records and providing regular updates on job progress.
What We're Looking For
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Previous experience in Customer Service, Scheduling, Coordination, Planning, or Technical Support.
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Excellent communication and organisational skills.
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Strong attention to detail and the ability to manage multiple priorities.
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A proactive, solutions-focused approach.
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Confidence working in a busy environment and communicating with both customers and field-based teams.
This is an excellent opportunity to join a successful business and develop your skills across two key operational functions
