About the Client
Our Client is a well-established specialist within the passive fire protection industry with decades of experience delivering compliant safety solutions.
They provide end-to-end services including surveying, design, installation, and ongoing maintenance.
Their reputation has been built on quality, compliance, attention to detail, and delivering projects that exceed customer expectations.
Working across social housing, local authority, and housing association environments, they are recognised for their commitment to safety, reliability, and customer service.Roles/Responsibilities
Provide day-to-day administrative support to the Contracts Manager and wider project delivery team.
Process client work orders and maintain accurate project records.
Create, develop, and maintain project schedules and trackers.
Coordinate appointments and maintain liaison with residents.
Schedule works and communicate effectively with clients and stakeholders.
Produce summary reports following surveys and project milestones.
Ensure site teams receive accurate information in a timely manner.
Act as a key point of contact for internal teams and clients regarding project updates and changes.
Communicate project deadlines, progress updates, and requirements to customers, suppliers, subcontractors, and colleagues.
Maintain project documentation including purchase orders, agreements, and correspondence.
Monitor company compliance documentation, accreditations, policies, and contractor management requirements.
Liaise with internal departments, subcontractors, and clients to proactively resolve project challenges.
Generate and process project completion packs for submission to clients.
Support the installation and management teams with additional administrative duties as required.
Deliver a consistently high standard of customer service while upholding company values.Qualifications
Previous experience in a Project Administrator, Office Administrator, or similar role.
Experience supporting engineers, including scheduling, work progression, and daily coordination.
Knowledge of Housing Association, Social Housing, or Local Authority contracts.
Familiarity with Passive Fire Protection works, including fire doors, fire stopping, compartmentation, or containment.
Educated to A-Level standard in English and Maths.
Experience working within a fast-paced project environment.
Advanced proficiency in Microsoft Office, including Outlook, Excel, and Word.
Strong verbal and written communication skills.
Excellent organisational skills with strong attention to detail.
Ability to manage multiple priorities and meet deadlines.
Self-motivated, dependable, and proactive approach to work.
Strong interpersonal skills with the ability to build positive relationships with stakeholders.
Ability to handle confidential information with discretion and professionalism.Benefits
Competitive salary of £30,000 per annum.
21 days annual leave plus Bank Holidays.
Additional annual leave entitlement based on length of service (up to 3 extra days).
Company pension scheme.
Free on-site parking.
Company social events and team activities.
Opportunity to join a respected and growing specialist organisation
